We build quality into the cleaning process (i.e., periodic work orders), then we monitor, supervise and manage our staff (quality audit reports) and finally, solicit customer feedback on how we are doing (customer meetings and surveys). From hiring the right people to charting progress, these steps help us deliver quality:

• Proper employee screening/hiring processes
• Adequate site staffing
• Proper equipment and chemicals for the services required
• New hire training
• On-site training
• Ongoing safety and technical cleaning training

Customized Inspections  

We believe quality must be built into our cleaning service delivery system and then inspected. The following inspection process has been effective in making us very successful with our customer satisfaction levels and customer retention. We are flexible in making adjustments to fit your schedule and the needs of your facility.

• Daily supervision of staff.

• Weekly reviews of the site by our Operations Account Manager.

• Monthly formal Quality Audit filled out and completed by our Operations Account Manager. The Quality Audits are customized for site specifics and are provided to the Facilities/Property Manager.

• Quarterly reviews of the site by our Vice President of Operations.

• Customer surveys at regular intervals. Typically, customers prefer we do this once or twice per year. These surveys can be placed on desks or completed via email or on-line access.