Hiring, Training & Safety
Our hiring and training processes are linked to maintain a highly skilled and motivated work force. A five-part hiring system carefully screens candidates and new hires and all new employees are fully trained prior to a regular job assignment. Training continues throughout their employment to meet all state and federal requirements for safety and right-to-know laws, as well as Service Performance policies and procedures.

The Hiring Process

By following a systematic approach to recruiting new personnel—and implementing our various “Employer of Choice” programs—we have produced a work force that is better motivated and more qualified, with a turnover rate well below industry standards.

  • Application Pre-screen

  • Personal Interview

  • Skill Assessment

  • Job Offers

  • Document Check

The Training Process

The Service Performance training program complies with all state, federal and local requirements, and is continuously updated to ensure the safest working conditions for our staff and a well-trained, highly motivated work force for our customer. We employ qualified in-house trainers and consultants to facilitate the various training workshops and discussions. Combining our knowledge of the customers’ needs with the proven results of professional training facilitators has brought continuity to the process.

  • Orientation

  • Initial Training

  • On-site Training

  • Ongoing On-site Safety Training

  • Supervisor and Operations Account Manager Training

  • Operations Account Managers Training

Visual Aids

Training tools include videos, overhead projectors, posters and hands-on instruction. Service Performance has created a series of task-specific charts and posted them in the janitors’ closets. They serve as a pictorial reminder of the safest way to perform janitorial responsibilities.

These tools were developed and are presented in pictorial form because using pictures in training increases retention by over 70%. We have found that these—along with ‘hands-on’ training experience—successfully prepare our cleaning staff.


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