Any issue needing resolution is brought to our attention by a customer or found by our staff or QA Manager. The issue is assessed for its urgency. If a janitor can quickly resolve it, he or she may handle the issue. If a supervisor is needed they will assess the issue and take the appropriate action. If further assistance is needed, the Operations Account Manager or executive management will address and solve the issue. The issue will then be logged and analyzed to discover the “root problem”.

Our goal is to correct the process so that the issue does not re-occur. When a service issue is brought to the attention of our staff or management, it is resolved quickly and efficiently, through a direct chain of escalation.

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